Brought my truck in for Honest One to check out the scraping noise on the passenger front. It turns out to be a worn ourt driver's side wheel bearing. They were able to fix it that day and my brother was able to pick up the truck. My brother drove about 4 miles home on the main road going 50mph with a bad shake coming from the passenger front. I went over that night to check the truck and drive it down the block. There was a bad shake on the passenger front, which I did not want to risk driving it anywhere. I called Honest One the next day and one of the front desk guy said it's your brakes they are metal on metal. So I had the truck sit for almost two weeks and for my next paycheck. I just couldn't believe that bad brakes would cause that bad of a shake. I went over to check the lug nuts on my truck and found out that all 6 lug nuts on the driver's front were hand tighten! My brother's life was in stake, while he drove almost 4miles home. I called Honest One that night to see what they can do, which Owen said Brad will get back to me Monday morning. I called on Thursday night when I found out all 6 lug nuts were extremely loose, and waited until Monday. I called Monday morning and even before they close and never recieved a phone call from Brad or management. When Honest One puts someone's life at risk they won't care to call back with any answers or help. Been waiting for them to call me back to fix to issue and do something about risking my brothers life. I have had my truck serviced here multiple times and after they resolve this conflict, I wont be coming back again. Honest One is not honest when it comes to putting someone's life at danger and taking your money!
We’re very sorry our service didn’t live up to your expectations. We offer a 3 year/36,000 mile warranty and if we made any mistakes we'll absolutely correct them! We would like to address your concerns and work for a satisfactory resolution. Please contact Brad at (763) 862-8411 at your earliest convenience if you don't hear from him shortly. Thank you and have a great day!
- Honest-1 Auto Care Blaine